Important COVID-19 Update from Smile Team Orthodontics
As you may be are aware, the NSW Government has implemented stay-at-home orders for the Wollongong and Shellharbour areas. NSW Health have advised that residents may leave their homes to seek medical care, including dental care.
As the current public health order does not require the closure of our practices, Smile Team will remain open for all appointments during this period, and will continue to operate in accordance with Level 1 dental restrictions. Patient screening and temperature checks will continue to be implemented during this time.
We ask that you please stay home and reschedule your appointment if you are experiencing even the mildest cold and flu symptoms. We also ask that you do not attend your appointment if you have been in any area of concern identified by NSW Health; if you have been in contact with a known or suspected COVID case; or if you have received a COVID test and are awaiting the results.
As information from NSW Health is frequently changing, we will continue to update our patients and make any changes as needed during this period.
The health and safety of our patients, staff and the community are our top priority, and we appreciate you working with us to provide a COVID safe environment.
For more information in regards to COVID regulations and current NSW Health advice, please visit the NSW Government website www.nsw.gov.au/covid-19.
At Smile Team Orthodontics we are always excited about meeting new clients. The first appointment you will have with us here will consist of a thorough examination and a discussion of potential treatment options. This important 45-minute visit will give us insight into your orthodontic needs.
What happens
- at your first visit?
At your first appointment, our orthodontist will usually take diagnostic records. These include digital x-rays, photos and impressions for digital study models. These are all necessary for developing the appropriate treatment plan for you.
While we can often answer general questions about treatment during the initial examination, we will address specific areas after careful analysis of these diagnostic records. We feel it is important to analyse each patient's specific needs, because in-depth planning leads to superior results and higher patient satisfaction.
Moving forward with treatment
We do our best to provide a custom treatment plan for you by the end of your first appointment - so you can decide if you would like to start treatment. We will give you time to discuss treatment options, time frames and financial arrangements so you can feel confident in your decision.
If your smile is not quite ready for treatment, as is the case with some children, we can check in on you every six months until everyone decides the time is right.
On time
- guarantee
We know your time is valuable; therefore, Smile Team Orthodontics has introduced an On Time Guarantee. In the very unlikely event you are kept waiting for any of your appointments, we will pay you to compensate for this.*
We hope you'll embark on your journey to a winning smile with us here at Smile Team Orthodontics.
*For details on Terms and Conditions, please contact Smile Team on (02) 42205300.
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